As you sit back and relax on your flight with ACS, the chances are a private jet broker helped get you here. So, what exactly do they do? We speak to Georgina Heron, Director of Transformation, to find out..
Day in the life
An Air Charter Service private jet broker is an all-in-one solution for all your private jet charter requirements,” explains Georgina Heron, Director of Transformation. “Our ultimate aim is to provide a service that exceeds expectations on each and every flight.”
Georgina has worked with ACS for 14 years – 12 as a broker - and helped to facilitate hundreds of flights in that time. She talked us through exactly what a private jet broker does for ACS clients.
What does a private jet broker do?
We act as aviation consultants. Our customers know when and where they want to fly, plus who or what will be travelling with them; we then use our knowledge of the charter market to approach the right aircraft operators for their journey. We also take the time to understand and accommodate each client’s preferences, including factors such as the purpose of the trip; the luggage specifications; and any specific requirements, such as mobility assistance, tall passengers or catering expectations.
We have access to thousands of aircraft all over the world and, once the request has been made, we source the best aircraft that suits our client’s demands. Once our client has agreed on the aircraft and booked, we then organise the details for the day of the flight, covering everything from onboard catering to landing permits. In many locations, we can also arrange for a welcoming representative to greet passengers and help their airport experience run smoothly. There are many variables in aviation and it’s important that we pre-empt potential issues in advance. We do our very best to meet all our clients’ requirements, predicting anything they may want on board or updates they may like to receive to feel reassured that everything is in hand.